How to uninstall BackupAssist from a Server Core/Hyper-V Server

Hey there everyone,

We’ve recently had a few people contacting support wanting to know how to uninstall BackupAssist from a Server Core or Hyper-V machine for troubleshooting purposes. To help others who might have the same query, I’ve outlined the process for removing BackupAssist from Server Core or Hyper-V Server below.

1. Open a command prompt window.
2. First, you need to obtain some information from the Windows registry, so enter regedit in the command prompt window and hit Enter on your keyboard.
   
3. The Windows Registry Editor will then load. Expand the registry tree on the left to locate the following entry:
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\
   There should be a list of ID/keys under this entry.
4. Click on each key and look for a ‘Display Name’ in the right hand window that reads ‘BackupAssist VX’ (where X is the version number you’re running). Once you’ve found the key associated with BackupAssist, write it down or copy it. The key we require in the example below is {622B13D7-F0C1-4F87-B507-E9B5F2779741}.
   
5. Return to the command prompt window and enter msiexec /i <key>
   Where <key> is the key you copied from the registry during the previous step. In the example used above, the command would be as follows:
   msiexec.exe /i {622B13D7-F0C1-4F87-B507-E9B5F2779741}
   
   
6. You should now see the regular InstallShield interface. Click Next on the first screen and then select Remove to initiate the uninstall process.
   
7. Once the uninstall process completes, BackupAssist will have been completely removed from your system.

I hope this information helps. If you have any questions or run into any difficulties, please send us an email at support@backupassist.com.

Thanks,

Stuart