Contact Us
To help us best assist you, please choose the best option below.
Sales inquiries / cyber-resilience goal setting
Partner services
Technical support
Our headquarters
Sales inquiries / cyber-resilience goal setting
Review your Cyber-Resilience goals or just ask us a question.
And if you need extra help, we’ll be happy to give you a free, 15 minute phone consultation.
My details…
https://sandbox.backupassist.com:8083/company/contact-us/
US business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Australian business hours: Monday to Friday, 9 a.m. – 5 p.m. Aust. Eastern Time
Partner services
MSPs, Resellers and BackupAssist Partners
Get in touch with Client Success
Ask BackupAssist about joining our Global Partner
Program, or get help with your Partner account.
https://sandbox.backupassist.com:8083/company/contact-us/
Partner Services
Ask BackupAssist about joining our Global Partner
Program, or get help with your Partner account.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Technical support
Search our knowledge base and help.
Most issues can be solved from here.
Is your version still supported?
We are currently offering support for Version 11 and 12.
If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.
We typically offer support for the latest two versions of BackupAssist Classic – a timeframe of three to four years. However, we cannot offer support indefinitely, especially in an age where security updates are of paramount importance.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
https://sandbox.backupassist.com:8083/company/contact-us/
Email Support
We provide email support before and after purchase.
BackupCare Subscribers
We are pleased to offer you phone support.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Our headquarters
Our Headquarters
Cortex I.T. Labs Pty Ltd
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia
