Technical Support
for BackupAssist Desktop
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Most issues can be solved from here.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Desktop Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
https://sandbox.backupassist.com:8083/desktop/support/
Email Support
We provide email support before and after purchase.
